Legal

Terms of Service

Last updated: October 2026

These Terms of Service (“Terms”) govern your access to and use of the VYRL platform and the managed services we provide. By using VYRL, you agree to these Terms.

1. Acceptance of terms

By accessing or using the VYRL platform, creating an account, or using any of our managed services, you agree to be bound by these Terms and our Privacy Policy. If you are using VYRL on behalf of a business, you represent that you are authorized to bind that business to these Terms.

2. The managed service & subscription

VYRL is a premium, fully managed customer-growth platform. As part of our service we operate, monitor, maintain and optimize the Opportunity Engine and SMS infrastructure for clients on an ongoing basis. Certain capabilities are delivered as a managed service and may be rolled out in phases or configured per business; features are not all enabled by default.

VYRL is provided as an ongoing subscription to our managed service. The specific plan, fees and billing frequency are set out in the order form or written quote agreed with your business; pricing is provided on request and is not published on this website.

Subscription fees are billed in advance for each billing cycle (typically monthly) and are non-refundable except where required by law.
Unless otherwise agreed in writing, subscriptions renew automatically at the end of each billing cycle until cancelled.
You may cancel at any time; cancellation takes effect at the end of the current billing cycle, after which recurring billing stops.
Usage-based charges (for example, SMS volume above an included allotment) may apply as described in your plan.
We may change fees or plans with reasonable advance notice, effective on your next billing cycle.

3. Acceptable use

When using VYRL, you agree not to:

Use the platform for any unlawful, deceptive, fraudulent or harmful purpose.
Send messages to recipients who have not provided appropriate consent, or who have opted out.
Upload or transmit content that is illegal, infringing, abusive, or that violates the rights of others.
Attempt to disrupt, reverse-engineer, or gain unauthorized access to the platform or other accounts.
Use the platform to send prohibited message categories or content restricted by carriers or applicable law.

4. SMS & messaging terms

Where messaging is enabled, you are responsible for obtaining and maintaining proper consent from recipients before any messages are sent, and for complying with all applicable laws and carrier requirements governing SMS and marketing communications.

Messages may only be sent to recipients who have opted in to receive them.
Recipients can opt out at any time by replying STOP, and may reply HELP for assistance.
Opt-out requests must be honored.
Message frequency depends on your configured rules; message and data rates may apply to recipients.
You are responsible for the content of messages you authorize, and for ensuring they comply with applicable regulations.

5. Accounts & responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate information and to keep it up to date. Each business is responsible for the customer data it collects and manages through the platform, and only has access to its own customers and information.

6. Intellectual property

The VYRL platform, including its software, design, branding and content, is owned by VYRL and protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the platform in accordance with these Terms. You retain ownership of your own business content and customer data, and grant us the rights necessary to operate and provide the service.

7. Disclaimers

The platform and services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the platform will be uninterrupted, error-free, or that any particular business outcome, lead, booking or revenue result will be achieved. Estimated values and opportunity metrics are informational and are kept separate from verified sales.

8. Limitation of liability

To the maximum extent permitted by law, VYRL will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or goodwill, arising out of or related to your use of the platform. Our total liability for any claim relating to the service will not exceed the amounts paid by you for the service in the period giving rise to the claim.

9. Termination

You may stop using the platform at any time. We may suspend or terminate access if these Terms are violated, if required by law, or if necessary to protect the platform or other users. Upon termination, your right to use the platform ceases; certain provisions that by their nature should survive will remain in effect.

10. Changes to these terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.

11. Governing law

These Terms are governed by applicable law without regard to conflict-of-laws principles. The specific governing law and venue for any dispute are set out in your order form or written agreement with VYRL.

12. Contact us

Questions about these Terms can be directed to our team at legal@vyrlhq.com.